Shipping, returns and claims
How a work gets to you, and what you can do if it is not what you wanted. The Returns, Refunds and Shipping policy governs; this page summarises it.
Where Fold delivers
Works are delivered to the 50 US states and the District of Columbia.
Who ships it, and what it costs
The seller sends each work by one of four methods, and sets the delivery charge. Both are shown before you approve the purchase, and Fold takes no part of the charge. Sales tax is added at checkout.
- Collected, crated and delivered by specialist art handlers arranged by the seller.
- Collected and delivered by a freight service arranged by the seller, rather than by a fine-art specialist.
- Professionally packed at the seller’s arrangement, then sent by courier.
- Packed by the seller rather than by a professional packer, then sent by courier or post.
Insurance is not included: the delivery charge is for carriage only. Fold does not ship, pack, handle or store works.
30-day returns
For a purchase made on or after October 20, 2026, you may return any work that was not marked final sale before you bought it, for any reason, within 30 days of delivery.
You pay the return shipping, the original delivery charge is not refunded, and there is no restocking fee. Once the seller receives the work in the condition in which it was delivered, Fold refunds the price and the sales tax you paid.
A work marked final sale — a commission, say, or a work made to your specification — cannot be returned this way, and its page says so before you buy. Claims for damage, misdescription, non-delivery and title still apply to it.
Claims, and when to make them
Make every request and claim in writing, to studioassistant@foldlaboratories.com. Each claim is reviewed individually.
| Circumstance | Period for submission |
|---|---|
| Cancellation before dispatch | Any time before dispatch |
| Purchase completed by an agent without authorisation | 72 hours from order confirmation |
| Condition, description, or damage on arrival | 72 hours from receipt; in any event 60 days from the order |
| Non-delivery | 90 days from the order |
| Counterfeit, forgery, misattribution, or failure of title | 12 months from the order |
| 30-day return, for any reason | 30 days from delivery; works marked final sale before purchase are not eligible |
Photograph the packaging before you open it and the work before you unpack it, and note any visible damage to the outer packaging on the delivery documents.